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As defined by the 2013 Registrar Accreditation Agreement (2013 Registrar Accreditation Agreement):

The Expert Working Group on gtld Directory Services (EWG) is seeking information from Privacy and Proxy (P/P)* Service Providers on existing practices as input to recommending best practices for the proposed
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The Expert Working Group on gtld Directory Services (EWG) is seeking information from Privacy and Proxy (P/P)* Service Providers on existing practices as input to recommending best practices for the proposed Next Generation Registration Directory Service (RDS) to replace today s Whois system. As defined by the 2013 Registrar Accreditation Agreement (2013 Registrar Accreditation Agreement): 1.1 P/P Customer means, regardless of the terminology used by the P/P Provider, the licensee, customer, beneficial user, beneficiary, or other recipient of Privacy Services and Proxy Services. 1.2 Privacy Service is a service by which a Registered Name is registered to its beneficial user as the Registered Name Holder, but for which alternative, reliable contact information is provided by the P/P Provider for display of the Registered Name Holder's contact information in the Registration Data Service (Whois) or equivalent services. 1.3 Proxy Service is a service through which a Registered Name Holder licenses use of a Registered Name to the P/P Customer in order to provide the P/P Customer use of the domain name, and the Registered Name Holder's contact information is displayed in the Registration Data Service (Whois) or equivalent services rather than the P/P Customer's contact information. 1.4 P/P Provider or Service Provider is the provider of Privacy/Proxy Services, including Registrar and its Affiliates, as applicable. The EWG invites all P/P Providers to share the information requested in the following pages. Except as noted below, individual responses will be used only to understand current P/P Provider practices. The EWG greatly appreciates, and will carefully consider, all insights provided on these issues when completing its RDS recommendations. All questions can be downloaded in PDF form (PDF) for offline review, with answers submitted either via to PP EWG or by returning to this page to complete and submit your answers online. Kindly please provide your response by 24 February The EWG plans to publish a summary of anonymized, aggregated responses for ICANN community use in considering future policy recommendations, and to be shared with the GNSO PDP Working Group on Privacy & Proxy Services Accreditation Issues. Optionally, you may elect to provide your Company name and contact details to enable follow up. Only in this case will your Company name and individual responses be disclosed to the EWG and the GNSO PDP Working Group. By responding to this request for information, you understand and agree that responses gathered may be used by ICANN and published/disclosed to others outside of ICANN for the purposes described above. If you have any questions, please contact us at PP EWG Page 1 1. Does your company currently offer (select all that apply): gfedc gfedc gfedc gfedc Privacy Services as described on the previous page. Proxy Services as described on the previous page. gtld Domain Name Registration Services as a Registrar gtld Domain Name Registration Services as a Reseller Page 2 You have indicated that you are a P/P Provider; the EWG invites you to provide further information about the P/P Services that you offer and the practices and policies that you currently use when delivering those P/P Services. Please answer only those questions that pertain to you as a P/P Provider. You may skip any question that does not pertain or you prefer not to answer. 2. Please provide a brief description or link to the online description of the Privacy and/or Proxy Services offered by your company. 3. Attach a copy of or provide a link to your company's P/P Provider service contract. 4. Describe your customer support services and how P/P Customers access these services. Page 3 . Supply the P/P Provider contact information published to the public and to registrants, where this information is posted on your website, and forms or methods available for the public to reach your company as a P/P Provider. Page 4 The following questions ask about Privacy Services that YOU provide. If you do not provide a Privacy Service, please skip this question.. Describe how Privacy Services Customer contact details are obscured in Whois, including but not limited to: Substitution of the Provider s name as the registrant name; Substitution of the Provider s postal address as the registrant/tech/admin contact postal address; Substitution of a unique forwarding address as the registrant/tech/admin contact address; Substitution of a unique forwarding phone/fax number; Other/Explain Page The following questions ask about Privacy and/or Proxy Services that YOU provide. If you provide BOTH Privacy and Proxy Services, please answer for both while noting any differences. 7. Describe your procedures for relaying correspondence received from third parties to the P/P Customer when received at the Whois postal address, address, telephone number, or fax number, including circumstances under which correspondence is NOT relayed (e.g., spam filtering). 8. Describe your procedures for P/P Provider response to third party correspondence and circumstances under which this may occur (e.g., P/P Customer contract terminated). Page 9. Describe your procedures for validating or verifying P/P Customer supplied information, including name, organization, postal address, address, telephone number, and fax number. 10. Indicate any requirements placed on the P/P Customer as a condition of purchasing service, such as mandatory contact information, non commercial use of protected domain name. Page 7 11. Indicate any requirements placed on the P/P Customer as a condition of retaining service, such as timely response to P/P Provider requests or periodic re verification of address. 12. Describe any procedures for informing the P/P Customer of any inquiry received from third parties regarding their domain names, including: Reasons that third parties may give for inquiries; Documentation that must be provided with the inquiry; Actions that may be requested; Responses that may be returned to the requestor; Procedures or policy differences that depend on the source of the inquiry (i.e. law enforcement inquires, brand owner inquires, consumer inquiries); Other/Explain: Page 8 The following questions ask about Privacy and/or Proxy Services that YOU provide. If you provide BOTH Privacy and Proxy Services, please answer for both while noting any differences. 13. Describe any procedures for transferring domain names registered by or licensed to P/P Customers, including transfers between registrars or between registrants, customers, the registrar, or their affiliates. 14. Describe any procedures for renewing the P/P Service contract for a registered domain name, and for renewing the registration of domain names licensed to P/P Customers. Page 9 1. Describe any procedures for suspending or deleting a domain name licensed to a P/P Customer. Page 10 The following questions ask about Privacy and/or Proxy Services that YOU provide. If you provide BOTH Privacy and Proxy Services, please answer for both while noting any differences. 1. Describe any processes or facilities that third parties can use to report abuse of a domain name registration to you as the P/P Provider associated with that domain name. 17. Describe any procedures used for investigating and responding when the P/P Customer s domain name is identified as being involved in malicious conduct such as phishing, malware, or other similar cyber abuse. Page 11 18. Describe any procedures for when a UDRP, URS or other administrative or legal proceeding is filed against a P/P Customer's domain name or your company. Page 12 The following questions ask about Privacy and/or Proxy Services that YOU provide. If you provide BOTH Privacy and Proxy Services, please answer for both while noting any differences. 19. Describe any circumstances under which your company, as the P/P Provider, will terminate P/P Services to the P/P Customer, procedures used to notify P/P Customers of impending termination, and possible outcomes of that process, including but not limited to: Reversing the decision to terminate; Revealing the P/P Customer s name/address to a third party only; Publication of previously obscured Customer name/address in Whois; Transfer or suspension of the Customer s domain name; Other/Explain: Page 13 20. Describe any circumstances under which you will reveal and/or publish in Whois the Customer s identity and/or contact data. 21. Are your P/P Customers' unpublished contact data escrowed with a third party escrow provider? Yes No Additional comment: Page 14 The following questions ask about Privacy and/or Proxy Services that YOU provide. If you provide BOTH Privacy and Proxy Services, please answer for both while noting any differences. 22. Is information related to relayed correspondence, reveal requests, and subsequent actions logged or otherwise retained? Do you have policies related to storage and access of these correspondence or requests? (For example, can the P/P Provider review past reveal requests when determining the outcome of new requests?) Yes No Additional comment: 23. If yes, would this information ever be shared with a third party? Yes No Additional comment: 24. Is automated or manual processing used to relay correspondence to P/P Customers? Automated Manual Both None Page 1 2. To the extent possible, please describe typical processing delay (time between correspondence receipt and delivery), and any associated service level agreement given to P/P Customers. 2. Is automated processing used to handle abuse inquiries or reveal requests? Yes No Additional comment: Page 1 27. To the extent possible, please describe typical processing delay (time between receipt of initial inquiry and final resolution), and available escalation processes/policies when multiple requests are received for same P/P Customer or domain name. Page 17 28. Please feel free to provide any other information that may be relevant to the EWG as it considers P/P Service practices and related RDS recommendations. 29. OPTIONAL DISCLOSURE: Can we contact you with follow up questions about the answers given here? Yes No 30. If Yes, please provide your Company name and contact details for follow up purposes, and your response and your Company's identity will be disclosed to the EWG and the GNSO PDP Working Group. Name Company Address Address 2 City/Town State/Province ZIP/Postal Code Country Address Phone Number Page 18 Please review and edit your submission before clicking the Submit button. You may also submit forms completed offline by to PP EWG Thank you for your participation; the EWG greatly appreciates any insights shared on this topic. Kindly please provide your responses by 24 February The individual survey responses will be used only to understand current P/P Provider practices and will not be published by the EWG, except as specified above. The EWG plans to publish a summary of anonymized, aggregated survey results for ICANN community use in considering future policy recommendations, and will be shared with the GNSO PDP Working Group on Privacy/Proxy Service Accreditation Issues. Page 19
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